Having a problem with your website?
F.A.Q.
What happens if a plugin or theme update breaks my site?
The point of having a maintenance plan in place is to prevent issues like this, but no site or plugin is fail proof. In the event that this occurs and we don’t catch it, contact us immediately and we will work quickly to resolve it.
What happens if my site is hacked?
We will fix any issues arising from malware at no additional cost to you. Our security checks are in place to prevent hacking incidents, but hackers are smart! If we can’t fully remove the malware manually, we will get your approval to restore the site from a backup if necessary.
Can I change my plan after signup?
Absolutely. You can update your plan at anytime in the customer billing portal.
What is your cancellation policy?
All of our offerings are a pay-as-you-go service. You are in full control of your subscription, and you can cancel at any time from the client area with the click of a button.